TERMS & CONDITIONS
Last update: November 2020
MUKK Cosmetics OÜ, register number 14095335, located at Sikametsa 3, Lilbi küla, Lääne Saare vald, Saaremaa, 93863, Estonia, phone number +3725277173, e-mail firstname.lastname@example.org (hereinafter referred to as the SELLER) and buyer of the product(s) (hereinafter referred to as the PURCHASER), who places an order in by mukk online store (hereinafter referred to as the ONLINE STORE) sign a contract.
1.1 The ONLINE STORE is a web page created by the SELLER which mediates the sale of the product(s) to the PURCHASER.
1.2 The contracting parties shall be guided by the regulation of the relations between the Law of Obligations Act, and other laws of the Republic of Estonia and other legislation, and the ONLINE STORE terms and conditions.
1.3 The seller has the right to unilaterally change the terms and conditions, without being required to notify it by e-mail to the customer.
2 VALIDITY OF TERMS AND CONDITIONS
2.1 Terms and conditions commit the SELLER to provide the PURCHASER with the product(s) and arrange the transition of the order and commit the PURCHASER to pay for the product(s) with the amount shown on the invoice and accept the order.
2.2 Orders that are not paid will be annulated after 7 days the payment was made.
2.3 The terms and conditions start to apply after receiving the payment on the SELLER bank account.
3 VALIDITY OF PRODUCT AND PRICE INFORMATION
3.1 The prices of the products sold in the ONLINE STORE are in euros and are indicated next to the products. 20% of the turnover tax is added to the price.
3.2 Delivery in Estonia and EU orders over €40 are free of charge. Please the international delivery costs by clicking SHIPPING & RETURNS located in the page footer. The shipping cost is displayed when the PURCHASER places the order.
3.3 Product information is provided immediately adjacent to the product in the ONLINE STORE.
3.4 Prices are valid from the confirmation of an order until the payment expires (7 days after the order was placed).
3.5 The payments are made in euros. We use direct transfer to Estonian bank or credit card payment as offered payment methods.
3.6 If the order is placed before the terms and conditions or the prices have changed, the SELLER and PURCHASER have to follow the terms/conditions and prices that were valid at the time when the order was made.
3.7 The SELLER has the right to change prices in the ONLINE STORE, that are visible on the site https://www.bymukk.com
4 PLACING AN ORDER
4.1 All visible products in the ONLINE STORE are available for ordering.
4.2 If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
4.3 To order add the desired products to your shopping basket by clicking the button “ADD TO BASKET”.
4.4 To proceed on with the payment click to “VIEW BASKET” on the upper right of the webpage.
4.5 Review the items in basket. By “PROCEED TO CHECKOUT” PURCHASER confirms to have read and accepted our Terms and Refund policy.
4.6 Fill in all of the required fields. To complete the orderer choose the preferred payment method and complete the payment “PLACE ORDER”.
4.7 If you chose the direct bank transfer option, please find our bank details in the following page.
and make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.
4.8 The invoice and order details will be sent to the PURCHASER’S e-mail address.
4.9 Mukk Cosmetics OÜ is the responsible personal data processor, Mukk Cosmetics OÜ transmits the necessary personal data for the execution of payments to the processor Braintree.
4.10 The contract enters into force when the amount payable is transferred to the bank account of the SELLER.
4.11 PURCHASER has an obligation to fill in the personal data and the confirmation of the order carefully because forwarded information results in the fast shipment and the later settlement of later disputes and claims.
4.12 Orders in the ONLINE STORE are processed 1-3 business days after receiving the payment on the SELLER bank account and the PURCHASER is noted about the status of an order via mail.
5.1 The PURCHASER bears the shipping cost and the respective price information is displayed next to the shipping method.
5.2 All shipments within Estonia generally arrive at the destination specified by the PURCHASER within 1-3 business days of the date of entry into force of the contract of sale. The shipping is made with the Itella Smartpost, Omniva or DPD parcel machine and is free of charge.
5.3 All shipments outside of Estonia are guaranteed to arrive within 14 calendar days. For international purchases, the shipping cost is €10 for EUROPE I and €15 for EUROPE II. The delivery times vary by country up to 14 working days. The shipping option can be selected at checkout. We offer complimentary shipping for EUROPE purchases over €40 euros. The shipping option can be selected at checkout and the parcels are shipped with DPD or TNT/FEDEX. EUROPE I- Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Latvia, Lithuania, Norway, Netherlands, Poland, Sweden, United Kingdom EUROPE II – Includes all other EU countries other than the above.
5.3.1 Deliveries to third countries and to countries outside Europe may be subject to additional country-specific import and customs duties, customs clearance fees and import taxes, which vary from country to country. These fees are paid by the customer, the estimated shipping costs outside EU do not include VAT. Do place an order contact us at email@example.com.
5.4 The shipping duration dates shown in the ONLINE STORE start to apply after the payment is received on SELLER’s bank account.
5.5 To avoid delays PURCHASER must check the accuracy of the personal data while submitting an order.
5.6 SELLER is not responsible for shipping delays if the product has been given to the courier at the right time and delay is caused by the third party.
5.7 We have the right to ship goods in up to 45 calendar days in exceptional cases.
5.8 Customs may be added to any international order in a destination country outside the European Union. Duties are paid by the customer. Likewise, Mukk Cosmetics OÜ cannot predict the number of customs and taxes charged by the customs authorities as they vary from country to country. If you have any questions about customs and taxes, please contact your local customs office.
6 RIGHT OF WITHDRAWAL
6.1 After receiving the order, the PURCHASER has the right to withdraw from the contract entered into with the ONLINE STORE within 14 days. Depending on the product, the PURCHASER may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.
6.2 The right of withdrawal does not apply if the PURCHASER is a legal person.
6.3 To exercise the 14-day right of withdrawal, you must not unseal the ordered goods.
6.4 If the goods have been unsealed or if there are any signs of use or opening and tear, the online store does not give out refunds for the returned goods for health or hygiene reasons.
6.5 To return the goods, PURCHASER must submit a declaration of withdrawal to the e-mail address firstname.lastname@example.org within 14 days of receiving the goods.
6.6 The PURCHASER shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
6.7 The PURCHASER must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
6.8 Upon receiving the returned goods, the SELLER shall return to the PURCHASER, immediately but no later than after 14 days, all of the payments received from the PURCHASER based on the contract.
6.9 The SELLER has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
6.10 If the PURCHASER has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the ONLINE STORE, the SELLER is not required to compensate the cost exceeding the usual shipping cost.
6.11 The SELLER has the right to withdraw from the sale and demand that the goods be returned by the PURCHASER if the marked price of the goods in the ONLINE STORE is significantly lower than the market price of the goods due to an error.
7 DEFECTIVE GOODS
7.1 The SELLER is responsible for the non-compliance of goods sold to a PURCHASER with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the PURCHASER. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the SELLER ́s responsibility to prove otherwise.
7.2 The PURCHASER has the right to turn to the SELLER within two months of the occurrence of a defect by e-mailing email@example.com
7.3 The SELLER is not liable for any defects arising after delivering the goods to the PURCHASER.
7.4 If goods bought from the ONLINE STORE have defects then the PURCHASER is obligated to stop using the product.
7.5 The replacement of the defected product can be agreed between the SELLER and PURCHASER. SELLER obtains the replacing expenses.
7.6 The SELLER is not liable for the defects caused by the false storing or using of the product by the PURCHASER.
7.7 If goods bought from the ONLINE STORE have defects for which the SELLER is responsible, the SELLER will repair or replace the defective goods. If the goods cannot be repaired or replaced, the SELLER shall return to the PURCHASER all of the payments involved in the contract of sale.
7.8 The SELLER will respond to the PURCHASERS complaint in written form or in a form that enables written reproduction within 15 days.
8 DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
8.1 The SELLER only uses the personal data entered by the PURCHASER (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the PURCHASER.
8.2 The SELLER forwards personal data to the transport service provider in order to deliver the goods.
8.3 The SELLER sends newsletters and offers to the PURCHASER’S e-mail address only if the PURCHASER has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
8.4 The PURCHASER is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
9 SETTLEMENT OF DISPUTES
9.1 All complaints made by a PURCHASER about the ONLINE STORE must be e-mailed to firstname.lastname@example.org.
9.2 If the PURCHASER and the SELLER are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
9.3 A PURCHASER may also turn to the dispute resolution bodies of the European Union.