Terms of service

Tabel of Contents

01 Seller information
02 Definitions
03 Eligibility
04 Terms
05 Changes to These Terms
06 Products
07 Product Availability
08 Prices
09 Taxes and Import Charges
10 Ordering Process
11 Order Confirmation
12 Account Registration
13 Payment
14 Electronic Communications
15 Delivery
16 Delivery Address
17 Inspection Upon Delivery
18 Commercial Purchases and Resale
19 Right of Withdrawal (EU Consumer Right)
20 Returning Products
21 Refund Processing
22 Warranty
23 Complaints
24 Alternative Dispute Resolution
25 No Limitation of Consumer Rights
26 Website Use
27 Intellectual Property
28 Product Reviews and Customer Content
29 Limitation of Liability
30 Force Major
31 Assignment
32 Severability
33 Entire Agreement
34 Governing Law

Last Updated: August 2026

These Terms & Conditions (Terms) govern your access to and use of [www.bymukk.com] (the Website) and the purchase of Products made available through the Website.

Please read these Terms carefully before placing an order. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website or purchase Products through it.

These Terms apply alongside our:

COOKIE POLICY

SHIPPING & RETURNS POLICY

01 Seller Information

The Website is operated by:

Mukk Cosmetics OÜ (14095335),

VAT no: EE14095335

Kalevi 28, Kuressare, Saaremaa, Estonia, 93815

info@bymukk.com

+37259006255

www.bymukk.com

Throughout these Terms, the company is referred to as "we", "our", or "us".

02 Definitions

For the purposes of these Terms:

Customer - means any person placing an order through the Website.

Consumer - means a natural person purchasing Products for purposes outside their trade, business, or profession.

Products means all skincare Products and other physical goods offered for sale on the Website.

Order means a request submitted by the Customer to purchase Products.

Contract means the legally binding sales agreement formed once we accept an Order.

Membership means any customer loyalty, rewards, or subscription programme offered by us.

Website means [www.bymukk.com] and any associated online store operated by us.

03 Eligibility

To place an Order, you confirm that:

(a) you are at least 18 years of age or otherwise legally capable of entering into a binding agreement under applicable law;

(b) the information you provide is accurate, complete, and up to date;

(d) you will not use the Website fraudulently or unlawfully.

We reserve the right to refuse Orders where these conditions are not met.

04 Terms

These Terms apply to all purchases made through the Website unless otherwise agreed in writing.

Nothing in these Terms limits or excludes any mandatory consumer rights provided under applicable law. Where local consumer protection laws grant additional rights that cannot legally be excluded, those rights continue to apply.

05 Changes to Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, products, or services.

The version published on the Website at the time an Order is placed will apply to that Order.

Where changes materially affect an existing Membership or ongoing contractual relationship, we will provide reasonable notice where required by law.

06 Products

We make reasonable efforts to ensure that all Product descriptions, ingredient information, photographs, colours, and pricing are accurate.

Please note:

(a) colours may vary depending on your device settings;

(b) packaging may occasionally differ from images shown on the Website;

(d) minor variations between production batches do not constitute defects.

Unless expressly stated otherwise, all Products are intended for external cosmetic use only.

Our Products are not intended to diagnose, treat, cure, or prevent any disease.

Customers should always read ingredient lists before use and discontinue use if irritation occurs.

We recommend performing a patch test before using any skincare product for the first time.

07 Product Availability

All Products are subject to availability.

Adding a Product to your shopping cart does not reserve that Product.

If a Product becomes unavailable after an Order has been placed, we may:

(a) cancel the affected item;

(b) offer a suitable alternative (subject to your agreement);

We are not liable for Products becoming unavailable due to circumstances beyond our reasonable control.

08 Prices

The prices of the Products sold in the Website are indicated next to the Products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€) and include VAT (standard rate of 24%).
Product information is provided immediately adjacent to the product in the online store.

We reserve the right to change prices at any time.

Price changes do not affect Orders that have already been accepted.

If an obvious pricing error occurs, we reserve the right to cancel the Order before dispatch and refund any payment received.

09 Taxes and Import Charges

Orders delivered outside Estonia may be subject to local taxes, customs duties, import charges, or administrative fees depending on the destination country.

These charges are the responsibility of the Customer unless expressly stated otherwise.

We are not responsible for delays caused by customs authorities or other government agencies.

10 Ordering Process

To place an Order through the Website, you must:

(a) Select and add the Products you wish to purchase to your shopping cart.

(b) Review your selected Products and Order details.

(d) Select your preferred payment method. The total cost is then displayed on the screen.

(e) Review and accept these Terms.

(f) Submit your Order and complete payment.

(g) Before submitting your Order, you are responsible for checking that all information provided is accurate.

11 Order Confirmation

After submitting an Order, you will receive an automatic confirmation email acknowledging receipt of your Order.

This acknowledgement does not mean that your Order has been accepted.

A legally binding sales contract is formed when we send you an order is being processed or dispatch confirmation email confirming that the Products have been shipped.

If we are unable to accept your Order, we will notify you as soon as reasonably possible and refund any payment already made.

We may refuse or cancel an Order where:

(a) Products are unavailable;

(b) there is an obvious pricing or description error;

(d) we suspect fraud or misuse;

(f) the Order appears to be for commercial resale where the purchase is intended for consumers only.

12 Account Registration

Where account registration is available, you are responsible for maintaining the confidentiality of your account information.

You must:

(a) provide accurate registration information;

(b) keep your login details secure;

You are responsible for all activity carried out through your account unless caused by our own failure to protect your systems.

We reserve the right to suspend or terminate accounts that are used improperly, fraudulently, or in violation of these Terms.

13 Payment

We accept the payment methods displayed during checkout. Payment methods are provided by Maksekeskus AS:

Card payments: Visa / MasterCard
Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele

(d) Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas

(f)Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered Products for any reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

You confirm that:

(a)you are authorised to use the selected payment method;

(b) the payment information provided is accurate;

All payment transactions may be subject to security checks and verification by payment providers.

We are not responsible for delays caused by payment providers, banks, or third-party payment services.

14 Electronic Communications

By placing an Order, you agree that communications relating to your purchase may be sent electronically, including:

Order confirmations;

(a) payment confirmations;

(b) shipping notifications;

(d) legal notices where permitted.

You should keep copies of important communications for your records.

15 Delivery

We deliver Products to the countries listed in our Shipping Policy.

Delivery options, estimated delivery times, and shipping costs are displayed during checkout or in our Shipping Policy.

Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by:

(a) customs procedures;

(b) incorrect delivery information provided by the Customer;

(d) events outside our reasonable control.

If delivery is significantly delayed due to circumstances beyond our control, we will contact you and provide information about available options where required by law.

16 Delivery Address

The Customer is responsible for providing a correct and complete delivery address.

We are not responsible for failed delivery caused by: incorrect address details; unavailable recipients; refusal to accept delivery; failure to collect a parcel from a collection point.

If a parcel is returned to us due to circumstances caused by the Customer, we may charge reasonable additional delivery costs where permitted by law.

17 Inspection Upon Delivery

You should inspect Products as soon as reasonably possible after delivery.

If Products arrive damaged, incorrect, incomplete, or defective, please contact us promptly with:

(a) your Order number;

(b) a description of the issue;

Your statutory consumer rights remain unaffected.

Risk of loss or damage to Products transfers to you when you, or a person designated by you, receives the Products.

Ownership of Products transfers to you only after full payment has been received.

18 Commercial Purchases and Resale

Our Website is intended primarily for consumers purchasing Products for personal use.

We reserve the right to limit quantities purchased per customer or refuse Orders that appear to be intended for: resale; commercial distribution; unauthorised business activity.

Customers wishing to purchase Products for wholesale or professional purposes should contact us separately.

19. Right of Withdrawal (EU Consumer Right)

If you are a consumer located in the European Union, you generally have the legal right to withdraw from a distance contract within 14 days without providing a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), receives the Products.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by filling out the WITHDRAWAL FORM.

If you withdraw from the contract in accordance with these Terms, we will refund: the purchase price of the returned Products and standard delivery costs paid by you, where required by law.

We are not required to refund additional costs resulting from your choice of a more expensive delivery method than the standard delivery option offered by us.

Refunds will be processed without undue delay and no later than the legally required period after we receive the returned Products or you provide evidence that the Products have been returned,

whichever occurs first, unless applicable law provides otherwise.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

20 Returning Products

If you exercise your right of withdrawal, you must return the Products to:

Mukk Cosmetics OÜ,

Kalevi 28

Kuressaare

93815

Saaremaa

Estonia

Products must be returned within the legally required period after notifying us of your withdrawal.

You are responsible for the direct cost of returning Products unless:

(a)we delivered incorrect Products;

(b) the Products are defective;

You are responsible for taking reasonable care of Products while they are in your possession.

Returned Products should be: unused and in their original packaging .You may inspect Products in the same way you would in a physical store.

If Products have been handled beyond what is necessary to establish their nature, characteristics, and functionality, we may reduce the refund amount where permitted by law.

Due to the nature of certain skincare and cosmetic products, the right of withdrawal may not apply to products that have been opened after delivery, have been unsealed, cannot be returned for health protection or hygiene reasons where applicable law permits this exception.

If you are unsure whether a Product can be returned, please contact our customer service team before opening or using it.

21 Refund Processing

Once a valid return has been received and inspected, we will process your refund.

Refunds may include Product price and eligible standard delivery costs.

Refunds do not include: return shipping costs where these are your responsibility, additional services selected by you, reduced value caused by improper handling of Products.

Refund processing times may vary depending on your bank or payment provider.

22 Warranty

All Products sold through the Website are covered by mandatory consumer protection rights under applicable Estonian and European Union law.

If a Product is defective, does not match the description, or does not meet legally required standards, you may have the right to request appropriate remedies.

Depending on the circumstances and applicable law, remedies may include:

repair;
replacement;
price reduction;
refund.

These legal rights apply independently of any commercial warranty or customer service policy offered by us.

If you believe a Product is defective or there is another issue with your Order, please contact us info@bymukk.com and include:

your name;
Order number;
description of the problem;
photographs or other supporting information where relevant.

We will review your request and respond within a reasonable time.

23 Complaints

We aim to provide high-quality Products and customer service.

If you have a complaint regarding:

Product;
delivery;
payment;
customer service;
these Terms;

please contact: info@bymukk.com

We will review your complaint and respond as soon as reasonably possible.

Your mandatory consumer rights remain unaffected.

24 Alternative Dispute Resolution

If you are an EU consumer and we are unable to resolve a dispute directly, you may have the right to use available consumer dispute resolution procedures in accordance with applicable law.

Information about consumer dispute resolution options may be available through official consumer protection authorities in your country of residence.

25 No Limitation of Consumer Rights

Nothing in these Terms excludes, restricts, or replaces any mandatory rights you have as a consumer under applicable Estonian or European Union law.

Where consumer protection legislation provides you with greater rights than these Terms, those rights will apply.

26 Website Use

You agree to use the Website only for lawful purposes.

You must not:

attempt to gain unauthorised access to the Website;
interfere with Website operation;
introduce viruses or harmful code;
copy, reproduce, or misuse Website content;
use the Website for fraudulent activities.

We reserve the right to restrict access to users who misuse the Website or breach these Terms.

27 Intellectual Property

All content on the Website, including:

text;
photographs;
product descriptions;
graphics;
logos;
trademarks;
designs;
software;

is owned by or licensed to us and protected by applicable intellectual property laws.

You may use Website content only for personal, non-commercial purposes unless we provide written permission otherwise.

28 Product Reviews and Customer Content

Where customers are able to submit reviews, comments, photographs, or other content:

You confirm that:

the content is truthful and based on your own experience;
you have the right to submit the content;
the content does not violate any law or third-party rights.

We may remove content that is:

unlawful;
misleading;
offensive;
fraudulent;
unrelated to our Products.

By submitting content, you grant us permission to use, display, and reproduce that content for marketing and customer information purposes, subject to applicable law.

29 Limitation of Liability

We are responsible for losses that are a foreseeable result of our failure to comply with these Terms or our failure to provide reasonable care.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) defective Products where liability cannot be excluded; (d) other liabilities that cannot legally be limited.

To the fullest extent permitted by law, we are not responsible for: (a) indirect losses; (b) loss of business opportunities; (c) loss of profits; (d) business interruption; where the Products are purchased for personal consumer use.

30 Force Major

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including: (a) natural disasters; (b) strikes; (c) transport disruptions; (d) government actions; (e) internet or technical failures; (f) supplier interruptions.

If such an event affects your Order, we will take reasonable steps to minimise the impact.

31 Assignment

We may transfer our rights and obligations under these Terms to another company or organisation where permitted by law.

You may not transfer your rights or obligations under these Terms without our prior written agreement.

32 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

33 Entire Agreement

These Terms, together with any policies referred to within them, form the complete agreement between you and us regarding purchases made through the Website.

34 Governing Law

These Terms are governed by the laws of Estonia.

If you are a consumer living in another European Union country, you will continue to benefit from any mandatory consumer protection rights granted by the laws of your country of residence.

If you have any questions regarding these Terms, please contact: info@bymukk.com